Returns and Cancellation

VROOM CLASSICS MARKETPLACE

Returns and Cancellation Policy

Effective Date: [10 March 2025]

 

This policy sets out your right to cancel your contract for the purchase of goods and services from a Vendor on the Vroom Classics Marketplace (www.vroomclassics.com).


  1. Right To Cancel Under The Consumer Regulations

    1. Please see below how you can exercise your rights to cancel your contract with a Vendor under the Consumer Regulations.

    2. Unless an exception applies, you have a right to cancel a contract with a Vendor for goods or services within 14 days without giving any reason (whether or not the products are faulty).

    3. Where you have purchased goods, the cancellation period will start on the day you place your order and will end 14 days after you have taken physical possession of the goods.

    4. Where you have purchased services, the cancellation period will expire after 14 days from the day of the agreement for services is entered into. This will be the day that we send our confirmation email.

    5. To exercise the right to cancel, you must inform the Vendor of your decision to cancel the contract by a clear statement (e.g. a letter sent by post or email or via the Vroom Marketplace). You can use the cancellation form attached at the bottom of this policy, but it is not compulsory. 

    6. To meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. 

  2. Effects Of Cancellation - Goods

    1. If you cancel a contract, the Vendor will reimburse to you all payments received from you, including the costs of delivery (except for additional costs arising if you choose an enhanced delivery option other than the least expensive type of standard delivery offered by the Vendor). 

    2. The Vendor may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

    3. The Vendor will make the reimbursement without undue delay and not later than –

      1. 14 days after the day the Vendor receives back from you any goods supplied, or

      2. (if earlier), 14 days after the day you provide evidence that you have returned the goods, or

      3. if there were no goods supplied, 14 days after the day on which the Vendor is informed about your decision to cancel the contract.

    4. The Vendor will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. The Vendor may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

    5. You agree to send back the goods without undue delay and in any event not later than 14 days from the day on which you inform the Vendor that you wish to cancel. The deadline is met if you send back the goods before the period of 14 days expires. 

    6. You will have to bear the cost of shipping the goods to the Vendor. 

    7. You are only liable for any reduced value of the goods resulting from your handling of the goods if that handling goes further than is necessary in order for you to establish the nature, characteristics and functioning of the goods.

  3. Effects of Cancellation – Services

    1. If you supply notice of cancellation to the Vendor during the cancellation period and the services have not commenced then the Vendor will refund the price paid for such services to you. 

    2. If you have requested that we begin performance of services during the cancellation period of 14 days, you agree to pay the Vendor a proportionate amount for the services which the Vendor has supplied up to receipt of your notice of cancellation. If the services have been completed before you supplied notice of cancellation then you will remain liable for the full cost of the services supplied.

  4. Where You Do Not Have a Right to Cancel

    1. You do not have a right to cancel an order for:

      1. digital products, after you have started to download or stream these;

      2. sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them;

      3. services, once these have been completed;

      4. products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

      5. goods that are made to your specifications or are clearly personalised; and

      6. goods which become mixed inseparably with other items after their delivery.

  5. Vendor’s Individual Return, Cancellation and Refund Policies

    1. Individual vendors on the Marketplace are responsible for setting their own policies regarding returns and cancellations. These policies must be clearly stated in their product listings and communicated to you.  

    2. All vendors’ policies must comply with the Consumer Regulations described in clauses 1, 2, 3 and 4 of this policy.

    3. Vendors may offer more generous return, cancellation and refund policies at their discretion, provided they do not restrict consumers’ statutory rights under the Consumer Regulations as described in clauses 1, 2, 3 and 4 of this policy. 

    4. If a vendor’s policy conflicts with UK consumer law, the Marketplace reserves the right to enforce compliance or take appropriate action.

    5. By purchasing the vendor’s product, you accept the vendor’s stated returns and cancellations policies at the time of purchase. You can request the Marketplace to intervene where the vendor does not honour their policies by contacting customerservice@vroomclassics.com.

  6. Cancellation Form

You can use the following cancellation form:


To: [name] of [address] email: [email] telephone: [telephone] 


I/We hereby give notice that I/We cancel my/our contract of sale of the following goods/ for the supply of the following service,


Ordered on [     ]/ received on [  ]: ....................................................................................................

Name of consumer(s): ....................................................................................................

Address of consumer(s),: ....................................................................................................

Signed (you are only required to sign if returning by post): ]:...........................................................................