VROOM CLASSICS MARKETPLACE

SALES TERMS

Effective Date: 25 February 2025

 

1. These terms

1. These terms and conditions relate to any goods or services (“products”) supplied via www.vroomclassics.com (“Marketplace”) by a vendor (the “Vendor”) to you, the customer or Marketplace user (“you”). 

2. These terms and conditions together with any additional terms and conditions set out by the Vendor in its listing on the Marketplace and the order and dispatch emails sent by Vroom Classics Ltd (“Vroom”) on behalf of the Vendor will form the agreement between you and the Vendor (“Agreement”). These terms only apply to orders made via the Marketplace. 

3. These terms and conditions may be varied by Vroom at any time by posting amended terms and conditions on the Marketplace. The terms and conditions which apply to your purchase will be those terms and conditions applicable at the time of the purchase.

4. These terms and conditions relate to your purchases from a Vendor through the Marketplace but do not relate to your use of the Marketplace otherwise. 

5. Please see the separate Customer Terms for this. Please also see Vroom’s Privacy Notice for information about how your personal data is used and collected and the Marketplace Cookies Policy for information about cookies. Please note that where applicable Vendors who are traders or businesses will have their own applicable privacy notices and policies. 

2. Orders

1. The order process allows you to check and amend any errors before submitting your order via the Marketplace. Please take the time to read and check your order at each page of the order process.

2. After you place an order, you will receive an e-mail from Vroom acknowledging that your order has been received.  However, please note that this does not mean that your order has been accepted.  

3. Vroom will confirm acceptance of your order to you by sending you a confirmation e-mail (“Confirmation”).  The contract between you and the Vendor will only be formed when the Confirmation is sent. 

4. If the Vendor is unable to supply you with a product, for example because that product is not in stock or no longer available or because the Vendor cannot meet your requested delivery date or because of an error in the price on the Marketplace, we will inform you of this through Marketplace’s messaging system, via direct email or via an email from Vroom, and we will not process your order. If you have already paid for the products, we will refund you the full amount including any delivery costs charged as soon as possible.

3. Payment and prices

1. At the time you place an order you must give authority for payment. For orders of goods, the Vendor may take payment from you (via Vroom) at any time between you placing the order and your order being accepted. For orders of services, payment may be taken at any time between you placing your order and when the Vendor supplies the service.

2. The Vendor has authorised Vroom to collect all payment with respect to your order. 

3. The price of a product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.

4. The price of a product listed does not include delivery charges which will be listed separately.

5. All prices are expressed inclusive of any VAT payable unless otherwise stated.

4. Availability of products

1. Any order you may place is subject to availability of the products ordered. The Vendor cannot and does not guarantee that any item shown on the Marketplace will be available continuously or at any given time.

2. The packaging of the products may vary from that shown on images on the Marketplace.

3. The images of the products on the Marketplace are for illustrative purposes only. Although the Vendor agrees to make reasonable efforts to display the colours accurately, neither the Vendor nor Vroom can guarantee that your computer's display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images. 

5. Delivery of goods

1. Delivery will be made to the address specified by you on the completed order form. Any delivery charges shown on the product listing are for illustrative purposes only. Actual delivery charges will be specified on the completed order form at the time the order is placed.

2. At the time you place an order the Vendor may not be able to provide an exact date of delivery. In those circumstances the Vendor via Vroom will endeavour to provide you with an approximate delivery time when you place the order and the Vendor or its delivery partners will contact you again when they are able to specify a date. 

3. The Vendor will use all reasonable endeavours in good faith to deliver items within the delivery period specified in the Confirmation but is not able to guarantee any specific delivery date. The Vendor will not be liable if they fail to do so in part or in full due to circumstances beyond their control.

4. Whilst the Vendor will use reasonable endeavours in good faith to deliver the items on the agreed date the Vendor will not be liable for any failure to deliver on the stated date or at the stated time.

6. International delivery

1. If you order goods from the Marketplace for delivery outside of the United Kingdom, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination.  Please note that the Vendor has no control over these charges and cannot predict their amount nor does the Vendor have control over any delays caused by foreign customs authorities.  

2. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

3. You must comply with all applicable laws and regulations of the country for which the products are destined.  The Vendor will not be liable or responsible if you break any such law.

7. Your right to cancel

   1. digital products, after you have started to download or stream these;

   2. sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them;

   3. services, once these have been completed;

   4. products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

   5. goods that are made to your specifications or are clearly personalised; and

   6. goods which become mixed inseparably with other items after their delivery.

1. If the Vendor is a trader or business, and for most categories of goods, you will have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below and is further explained in our returns and cancellation policy.

2. You cannot change your mind about an order for:

3. If you purchased a service from a Vendor, the Vendor will not refund you for the time you were receiving the service before you told the Vendor you had changed your mind.

4. To let a Vendor know you want to change your mind about an order, contact the Vendor through the Marketplace’s messaging system or Vroom via email at help@vroomclassics.com or fill in the online cancellation form at here and post it to the Vendor’s address.

8. Our liability

   1. Unexpected. Meaning it was not obvious that it would happen and nothing you said to the Vendor before your order was accepted meant the Vendor should have expected it (so, in the law, the loss was unforeseeable).

   2. Avoidable. Something you could have avoided by taking reasonable action, including following the Vendor’s reasonable instructions for use.

1. Subject as expressly provided in these terms and conditions, and where you are not dealing as a consumer (within the meaning of the Consumer Rights Act 2015), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

2. If you are a consumer your statutory rights are not affected by any of these terms and conditions.

3. Any claim by you which is based on any defect in the quality of the products supplied or their failure to correspond with specification must be notified to the Vendor as soon as possible from the date of delivery (and in any case, within 30 days of delivery) or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If you do not notify the Vendor accordingly, you will not be entitled to reject the products and the Vendor shall have no liability for such defect or failure.

4. Where any valid claim in respect of any of the items supplied which is based on any defect in the quality or condition or their failure to meet its specification is notified to the Vendor in accordance with these terms and conditions, the Vendor shall replace or repair the items free of charge or refund to you the price of the item, but the Vendor shall have no further liability to you. 

5. The Vendor will not be liable to you for losses you suffer caused by a breach by the Vendor of its obligations under this Agreement if the loss is:

6. To the extent that you use the goods or services for the purposes of your trade, business, craft or profession then, the Vendor’s entire liability under or in connection with these terms and conditions shall not exceed the price of the goods and/ or services supplied.

7. Nothing in this clause 8 or any other of these terms and conditions will exclude or limit our liability in respect of death or personal injury caused by the Vendor’s negligence.

9. General

1. These terms and conditions and this Agreement will be subject to the laws of England and Wales unless you are relying on compulsory consumer rights in your country and such rights cannot be excluded. The Vendor agrees that they will try to solve any disagreements quickly and efficiently. 

2. If you are not happy with the way the Vendor has dealt with any disagreement and you want to take court proceedings, you must do so within the United Kingdom.

3. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use the Marketplace to purchase products.

4. This Agreement is between you and the Vendor. No other person (other than Vroom in its capacity as agent for the Vendor) shall have any rights to enforce any of its terms

5. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

6. If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. 

7. We shall not be responsible for any breach of these terms and conditions caused by circumstances beyond our reasonable control.